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Sales/Wesbite Terms of Use


For Research Use Only

All products are sold for research or laboratory use only, not for therapeutic procedures, diagnostics, or any other applications involving humans or animals.


Orders may be placed via our online website, phone, email, fax or postal services. All orders must clearly indicate the customer phone number, fax number, billing address, shipping address, catalog numbers, product names and quantities ordered.

Product Warranty

Any product that does not meet the performance standards indicated in our product datasheet will be replaced at no charge to the user.

Shipping and Handling

All products listed on our website are in stock, unless otherwise indicated. Domestic orders received before 2 PM (PST) from Monday to Thursday will be shipped out the same day for delivery the following day, unless otherwise indicated*. Orders received after 2 PM (PST) from Monday to Thursday or received on Friday will be shipped out the next business day. International orders will be shipped out on Monday, Tuesday, and Friday. Assay Biotechnology is not responsible for delays due to Customs clearance. The shipping fee will be invoiced to customers if using FedEx account of Assay Biotechnology. The handling fees are $4 for domestic and $8 for international shipments.

*Products with special production requirements may take longer than 1 business day to be received. The customer will be informed of the expected date of delivery.


Payment terms are net 30 days for domestic and net 45 days for international purchases. Visa and MasterCard are accepted for payments made in U.S. Dollars (USD). Payments for purchases made internationally require bank wire transfer. Prices are subject to change without notice.

Refund Policy

We guarantee our products 100% for treatment concentrations and tissue stated on the product datasheets located on our Website. If for any reason our product does not meet the specifications indicated on the datasheet or was unable to perform as described by us, you may request a refund or store credit memo. Assay Biotechnology reserves the right to refuse the refund or credit memo if Refund Policy conditions are not met. No returns of any type will be accepted without written consent from our Technical Support department. If you encounter any problems with the products purchased from Assay Biotechnology, please contact our Technical Support department for immediate assistance in resolving a problem or requesting a refund. Shipping and handling charges are non-refundable. Refunds only apply to customers in the U.S. and cannot be guaranteed to international customers. For any problems associated with packaging or shipment error, please contact our Customer Service department. Please note that it may take up to 10 business days to complete the refund process.


The Assay Biotechnology website (“Website”) is maintained as a service to our customers and partners. Please review the following sections carefully as use of the Website signifies your agreement to comply and adhere to the following terms and conditions. If you do not agree to these terms, you should not review the information presented on or obtain products and services from the Website.


The content, organization, graphics, design, compilation, magnetic translation, digital conversion and materials on or related to the Website are protected under applicable copyrights, trademarks and other proprietary rights (including but not limited to intellectual property). The unauthorized duplication, redistribution, publication or use of any such materials or any part of the Website (except as allowed by Section 4) is strictly prohibited. As a user, you do not acquire ownership rights to any content, document or other materials viewed through the Website. The posting of information or materials on the Website does not constitute a waiver of any right in such information and materials.

Limited Right to Use

The viewing, printing or downloading of any content, graphic, form or document from the Website grants you only a limited, nonexclusive license for your own personal use and not for duplication, republication, distribution, assignment, sublicensing, sale, and preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your own personal use (but not for resale or redistribution).

Editing, Deleting and Modification

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Website.


You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney fees, related to your violation of this Agreement or use of the Website.


Your right to use the Website is not transferable. Any password or right given to you to obtain information or documents is not transferable to any other party.

Disclaimer and Limitations

The information from or through the website are provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. We and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation thereof, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The negation of damages set forth above are fundamental elements of the basis of the bargain between us and you. This website and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the website shall create any warranty, representation or guarantee not expressly stated in this agreement. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use our website.our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

Use of Information

We reserve the right, and you authorize us, to the use and assignment of all information regarding the Website’s uses by you and all information you provide in any manner consistent with our Privacy Policy.

Third-Party Services

We allow access to or advertise third-party merchant websites (“merchants”) from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and merchants. You agree that use of such merchants is your sole risk and is without warranties of any kind by us, expressed, implied or otherwise including warranties of title, fitness for purpose, merchantability or non-infringement. Under no circumstances are we liable for any damages arising from the transactions between you and merchants or for any information appearing on merchant websites or any other website linked to our website.

Third-Party Merchant Policies

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such websites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

Privacy Policy

Our Privacy Policy, as it may change from time to time, is part of this Agreement.


You represent and warrant that if you are purchasing something from us or from Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

Links to Other Websites

The Website contains links to other websites. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on our Website does not imply approval or endorsement of the linked website by us. If you decide to leave our Website and access these third-party websites, you do so at your own risk.